Ehsan Medical Centre (DEMC)

DEMC is a fast growing healthcare group providing a wide range of healthcare services for the community. The group is principally involved in the development, management and operations of healthcare institutions and facilities. DEMC is committed to serve the healthcare needs of the community and to provide the highest standard of healthcare, which is affordable to the middle and upper middle-income brackets. DEMC constantly envisions new services and requirements of the community we serve. By doing so the community’s needs are served. All in, DEMC’s formula is one that reaches out to the community by providing value and quality in all its endeavors.

 

Speedminer DW & BPM was implemented in DEMC on the 9th April 2004, after the medical centre realized the need to have a centralized way to track public health data, an improved process for retrieving healthcare statistics and reports, and to provide users with dynamic multidimensional analyses capabilities. Speedminer was implemented in the IT, Finance and Accounts Department. TrakCare Hospital Information System (TrakCare HIS) is shadowed into Speedminer server in real time (data is updated every 2 seconds).This enables real time reports to be produced on the fly for key administrators. Even ad-hoc analysis has become easier after the implementation of Speedminer DW & BPM. Hospital revenues can be monitored on ‘as is basis’, without the need of complex computation and hours of headache. Analysis provides forecasting and trending that can cut costs and target profitable lines of business in order to increase patient care and operating margins. There is increasing need for this type of information as cost pressures put ever-increasing stress on health care organizations of all types.

 

On the 14th of May 2007 Speed SMS was implemented in DEMC. It took only 1 day to implement Speed SMS in DEMC. The database size of 13G, was shadowed over to the Speedminer server in real time (within 2 seconds). Speed SMS is now used to send out appointment schedule to DEMC patients. This has reduced the chances of patients and doctors, missing datelines by almost 90%. Reminders have been proven to increase appointment attendance and that spells good health and better patient service. Doctors have fewer open slots in their schedule and do not need to reschedule missed appointments.