KNOWLEDGE MANAGEMENT

Knowledge Management is a great tool to consolidate valuable knowledge and know-how from across your organization. The ability to leave comments, guidelines, etc. promotes a healthy company culture that leverages the various valuable knowledge assets within the company.

INNOVATIVE APPROACH IN COLLECTING KNOWLEDGE

Many Knowledge Management projects fail due to lack of motivation to better connect with the knowledge most commonly searched or required by users. Speedminer takes a different approach to collect knowledge from more ways and method and even through conversation and discussion.

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Ministry of Higher Education (MyGRANTS project) uses Speedminer to implement the private Social Network to allow researchers to exchange ideas and discuss just like the Forum or Facebook environment. On the Social Network, not only users can see their discussion thread, but also all that are related to Knowledge, Feedbacks or Helpdesk issues/log.

 

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Speedminer Knowledge Management ensures direct and continuous storage and cataloguing of valuable knowledge and know-how from the staff. The ability to leave comments, guidelines and other useful information promotes a company culture of continuous learning that leverages upon the valuable knowledge assets in the company

  • When BI user comments on the performance or put remarks on the analysis, such comment/remarks shall form part of the knowledge in Speedminer for future search and review. From the remarks in Knowledge Management, users can click to bring up the analysis to have a better understanding.
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  • Speedminer Knowledge Management can be configured as Help Desk. When a complaint is recorded, the Help Desk will create a thread under the Category of Complain. When the case is closed, administrator can remark the communications to serve as future reference. The query and answer also forms part of knowledge in Speedminer.
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  • Accessible via Web Browser and Mobile Devices like iPad.
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  • Speedminer Knowledge Management allows dedicated blogs be created as points of interest to publish and spread ideas and information.
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  • Video and Audio files can be attached to the knowledge thread, and when clicked, it will call the windows default player to playback the files. Documents loaded will be indexed for fast content search.
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  • Knowledge posted and document attached may be configured through the embedded Workflow module to route to the administrator or manager for approval before releasing it to public.
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  • When there are new knowledge added, the user can be notified and access it via the Knowledge Portlet. Once the knowledge is read, it can be set to automatically being removed from the list.
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  • There is virtually no limit to the number of knowledge categories and knowledge subcategories or the number of levels of nested categories that can be created.
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  • The powerful search capability enables easy locating of information or knowledge.